For any questions or concerns, our dedicated customer support team is here to help! You can reach us through multiple channels:

• Email: support@okita.shop – We respond within 24-48 hours
• Contact Form: Use our website contact page for detailed inquiries
• Live Chat: Available on our website during business hours

Before contacting us, please have your order number ready if your question is about an existing order. This helps us assist you faster!

We understand plans can change! Here’s what you need to know about order modifications:

• Within 24 hours: Contact us immediately and we’ll do our best to cancel or modify your order before it ships.
• After 24 hours: If your order has already been processed or shipped, cancellation may not be possible. In this case, you can return the item once received.
• To request changes: Email us at support@okita.shop with your order number and the changes you’d like to make.

Note: Custom or personalized items cannot be cancelled once production has started.

We want you to be completely satisfied with your purchase. Our return policy is designed to be fair and straightforward:

• Return Window: You have 30 days from delivery to initiate a return
• Condition: Items must be unused, in original packaging with all tags attached
• Process: Contact us at support@okita.shop to receive your return authorization and instructions
• Refund: Once we receive and inspect the item, refunds are processed within 5-7 business days

Please note that return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Delivery times vary depending on your location and the shipping method selected:

• United States: 7-15 business days
• Canada: 10-20 business days
• Europe: 10-20 business days
• Australia: 12-25 business days
• Rest of World: 15-30 business days

Processing Time: Orders are processed within 1-3 business days before shipping. You’ll receive a tracking number via email once your order ships.

Note: Delivery times may be affected during peak seasons or due to customs processing.

We offer reliable shipping options to get your order to you safely:

• Standard Shipping: Economical option with tracking included. Delivery in 7-20 business days depending on destination.
• Express Shipping: Faster delivery in 5-10 business days (available for select destinations at checkout).
• Free Shipping: Available on orders over a certain amount – check our current promotions!

All orders include:

• Full tracking information sent via email
• Secure packaging to protect your items
• Insurance for lost or damaged packages

Yes! We stand behind the quality of our products:

• 30-Day Satisfaction Guarantee: If you’re not happy with your purchase, return it within 30 days for a full refund.
• Defect Coverage: If your item arrives damaged or defective, we’ll replace it or provide a full refund at no additional cost to you.
• Quality Assurance: All products are inspected before shipping to ensure they meet our quality standards.

To make a warranty claim, please contact us with photos of the issue and your order number. We’ll work quickly to resolve any problems!

We understand plans can change! Here’s what you need to know about order modifications:

• Within 24 hours: Contact us immediately and we’ll do our best to cancel or modify your order before it ships.
• After 24 hours: If your order has already been processed or shipped, cancellation may not be possible. In this case, you can return the item once received.
• To request changes: Email us at support@okita.shop with your order number and the changes you’d like to make.

Note: Custom or personalized items cannot be cancelled once production has started.