Privacy & Cookies Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: January 1, 2026
Table of Contents
Information We Collect
Information You Provide
When you interact with our website, you may provide us with:
- Account Information: Name, email address, phone number, and password when you create an account
- Order Information: Billing and shipping addresses, payment details (processed securely by our payment providers)
- Communication: Messages you send us through contact forms, email, or customer support
- Reviews and Feedback: Product reviews, ratings, and survey responses
Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: Browser type, operating system, device type, screen resolution
- Usage Data: Pages visited, time spent on pages, click patterns, referring websites
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: See our detailed Cookie Policy below
How We Use Your Information
We use the information we collect for the following purposes:
- Process Orders: Fulfill purchases, process payments, and arrange shipping
- Customer Service: Respond to inquiries, resolve issues, and provide support
- Personalization: Customize your shopping experience and product recommendations
- Marketing: Send promotional emails (with your consent) about new products and offers
- Analytics: Understand how customers use our website to improve our services
- Security: Detect and prevent fraud, unauthorized access, and other illegal activities
- Legal Compliance: Meet our legal and regulatory obligations
Cookies & Tracking Technologies
Cookies are small text files placed on your device when you visit our website. They help us provide a better experience by remembering your preferences and understanding how you use our site.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for basic website functionality (shopping cart, checkout, login) | Session / 1 year |
| Functional | Remember your preferences (language, currency, recently viewed) | 1 year |
| Analytics | Help us understand how visitors interact with our website (Google Analytics) | 2 years |
| Marketing | Track visits across websites to display relevant advertisements | 90 days |
Managing Cookies
You can control cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and Site Permissions
Note: Disabling essential cookies may affect website functionality. You may not be able to add items to your cart or complete checkout if essential cookies are blocked.
Third-Party Cookies
We use services from third parties that may set their own cookies:
- Google Analytics: Website traffic analysis
- Facebook Pixel: Advertising effectiveness measurement
- Payment Providers: Secure payment processing
Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Companies that help us operate our business (shipping carriers, payment processors, email services)
- Business Partners: Trusted partners who assist with marketing and analytics
- Legal Requirements: When required by law, court order, or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Data Security
We implement robust security measures to protect your information:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted
- Secure Payment Processing: Payment information is handled by PCI-compliant providers
- Access Controls: Only authorized personnel can access customer data
- Regular Security Audits: We regularly review and update our security practices
While we take extensive precautions, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Receive your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise any of these rights, please contact us using the information below.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill orders
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Order information is typically retained for 7 years for tax and legal purposes. You can request deletion of your account data at any time.
Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy & Cookies Policy periodically. When we make significant changes, we will notify you by email or prominent notice on our website. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy & Cookies Policy or wish to exercise your rights, please contact us:
Privacy Inquiries
Our team is ready to assist with any privacy-related questions or requests.
You may also contact us at:
- Email: support@baoprod.com
- Contact Form: Contact Us Page
