Customer Service
Last Updated: January 1, 2026
At BAOPROD, your satisfaction is our top priority. Our dedicated customer service team is here to assist you with any questions, concerns, or feedback you may have.
How to Reach Us
Frequently Asked Questions
How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use this number on our Order Tracking page or directly on the carrier’s website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods available at checkout.
How do I return an item?
Contact us within 30 days of delivery to initiate a return. Items must be unused, in original packaging, with all tags attached. Visit our Orders & Returns page for detailed instructions.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location. International orders may be subject to customs duties and taxes.
How long does shipping take?
Standard shipping takes 12-20 business days, while express shipping takes 7-12 business days. Processing time is 1-3 business days. Check our Delivery Information page for details.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After this period, the order enters processing and cannot be changed. Contact us immediately if you need to make changes.
What if I receive a damaged or wrong item?
Contact us within 48 hours of delivery with photos of the issue. We’ll provide a prepaid return label and send a replacement or full refund at no extra cost to you.
Is my payment information secure?
Absolutely. All payments are processed through secure, encrypted payment providers. We never store your full credit card information on our servers.
Business Hours
| Day | Hours (EST) |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
Note: Emails received outside business hours will be answered the next business day.
Before Contacting Us
To help us assist you faster, please have the following information ready:
- Order Number: Found in your confirmation email
- Email Address: Used when placing the order
- Description: Brief explanation of your inquiry
- Photos: If reporting damage or defects
